Indian Institute of Public Administration Search for 'su:"Citizens' charter"'

Citizen's charters and public service provision: lessons from the UK experience

By Falconer, Peter K.. 1999 . p.339-51

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Managerialism, administrative justice and public service reform in Britain

By Clark, David. 1999 . p.473-90

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CITIZEN's Charter - implementation and evaluation: a case study

1999 . p.75-98

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Quality standards in the public sector: differences between Italy and the UK in the citizen's charter initiative

By Schiavo, Luca Lo. 2000 . p.679-98

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Reflection on citizens charter in India

By Ghuman, B.S.. 2000 . p.85-91

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Reflection on citizen's charter in India

By Ghuman, B.S.. 2000 . p.85-91

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Citizen's empowerment through charters

By Pandit, J.V.K.V.. 2002 . p.32-35

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The citizens' charter: the Indian experience

By Sharma, Alok Agnihotri,. 2001 . p.733-39

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Citizens' charter for municipal services

By Mathur, Mukesh P.. 2002 . p.70-81.

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Citizens charter implementation through e-governance

By Kharsan, C.R.. 2002 . p.41-65.

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Citizen's charter in Rajasthan: an overview and appraisal

By Srivastava, I.C.. 2003 . p.31-37.

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Citizen's charters: a new direction for administrative change

By Rao, P. Arjun. 2004 . p.40-54.

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`Virtue', `Citizen character' and `social environment': social theory and agency in social policy since 1830

By Offer, John. 2006 . p.283-302.

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The Right to information and citizen's charter: a critique and a framework

By Srivastava, I.C.. 2009 . p.38-45.

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Citizen's charter as instrument of good governance - a perspective

By Misra, Ramesh C.. 2012 . p.7-15.

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An evaluation of citizens charter in local government: A case study of Chandigarh municipal corporation, India

By Sharma, Deepak. 2012 . p.75-83.

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Towards socially accountable urban local governance: The citizens' charter reform in West Bengal

By Sen, Payel. 2013 . p.56-78.

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Right to service acts in India- fundamental governance reforms or an exercise in political rhetoric?: a case study of Delhi administration

By Garg, Manish. 2017 . p.537-556.

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Delivery of time-bound public services to citizens: Indian experience

By Pareek, Urvashi and Sole, Nagendra Ambedkar. Indian Journal of Public Administration . 66(3), Sep, 2020: p.343-355

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