Goyal, Jitender Goyal and Agarwal, Yamini

Refining financial inclusion in era of VUCA world - Administrative Development: A Journal of HIPA, Shimla - 10(1), Jan-Jun, 2023: p.105-125

The expectations and demands of the people who live in the VUCA environment are constantly evolving. As a result, it is critical to adapt regulations and deliver financial services in accordance with individual expectations, therefore increasing the degree of financial inclusion in the economy. As a result, the purpose of this research is to identify the elements that are most important in increasing the country's degree of financial inclusion. This empirical research was chosen, and a questionnaire was sent both online and offline. So far, 271 replies have been collected. SPSS and Amos were used to analyse the data and achieve the study's objectives. The findings revealed a substantial association between financial inclusion and access, usage, affordability, and technology. Based on the findings, the government should prioritise boosting access and utilization of banking services within the country.- Reproduced

https://himachal.nic.in/showfile.php?lang=1&dpt_id=15&level=2&lid=23648&sublinkid=24265



Vuca environment, Evolving demands, Financial services, Individual expectations, Financial inclusion, Empirical research, Online questionnaire, Offline questionnaire, Spss analysis, Amos analysis, Access to banking, Usage of services, Affordability, Technology association, Government prioritization, Banking service utilization.

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