Li, Huafang and Lu, Elaine Yi
Which matters more in coproduction? Political message, policy, or factual information - American Review of Public Administration - 54(4), May, 2024: p.354-376
To coproduce better policy outcomes, governments and citizens need to work together. However, information asymmetry between the two parties influences the coproduction adversely. Nowadays, the multiplicity of information and its potential incongruence add to information asymmetry and make the impact of information on coproduction trickier than ever. This study examines the effects of political message, policy, and factual information on citizens’ coproduction activities. Analyzing the effects of federal and state leaders’ tweets, New York City's COVID-19 policies, reported COVID-19 cases and deaths, and the city's visits and public transportation ridership, the findings show that politicians’ message, congruent or not, did not influence citizens’ coproduction activities as measured by visits and public transit ridership. Policy implementation information improved coproduction, and the perceptions of factual information contributed to intended coproduction.- Reproduced
https://journals.sagepub.com/doi/full/10.1177/02750740231213949
Coproduction—Public services, Information asymmetry—Governance, Political communication—COVID-19, Policy implementation—Citizen response, Factual information—Public perception, Public transportation—Ridership trends, Social media—Political messaging, Crisis communication—Government response, Citizen engagement—Policy outcomes, COVID-19—Urban mobility, Behavioral response—Policy signals, Government transparency—Information sharing, Public trust—Information credibility, Federal vs state messaging—COVID-19, Urban governance—Pandemic response, Public opinion—Policy effectiveness, Information congruence—Citizen behavior, Emergency policy—Public compliance, Political messaging—Effectiveness, Data-driven governance—Public health
Which matters more in coproduction? Political message, policy, or factual information - American Review of Public Administration - 54(4), May, 2024: p.354-376
To coproduce better policy outcomes, governments and citizens need to work together. However, information asymmetry between the two parties influences the coproduction adversely. Nowadays, the multiplicity of information and its potential incongruence add to information asymmetry and make the impact of information on coproduction trickier than ever. This study examines the effects of political message, policy, and factual information on citizens’ coproduction activities. Analyzing the effects of federal and state leaders’ tweets, New York City's COVID-19 policies, reported COVID-19 cases and deaths, and the city's visits and public transportation ridership, the findings show that politicians’ message, congruent or not, did not influence citizens’ coproduction activities as measured by visits and public transit ridership. Policy implementation information improved coproduction, and the perceptions of factual information contributed to intended coproduction.- Reproduced
https://journals.sagepub.com/doi/full/10.1177/02750740231213949
Coproduction—Public services, Information asymmetry—Governance, Political communication—COVID-19, Policy implementation—Citizen response, Factual information—Public perception, Public transportation—Ridership trends, Social media—Political messaging, Crisis communication—Government response, Citizen engagement—Policy outcomes, COVID-19—Urban mobility, Behavioral response—Policy signals, Government transparency—Information sharing, Public trust—Information credibility, Federal vs state messaging—COVID-19, Urban governance—Pandemic response, Public opinion—Policy effectiveness, Information congruence—Citizen behavior, Emergency policy—Public compliance, Political messaging—Effectiveness, Data-driven governance—Public health