| 000 -LEADER |
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| fixed length control field |
01639pab a2200193 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b2013 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Heflin, Colleen M. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Clients' perspectives on a technology - based food assistance application system |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
2013 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.656-673. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Nov |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
The expansion of e-government is reshaping how disadvantaged groups access the social safety net, yet very little is known about clientsﾒ experiences with modernized systems. We examine client experiences applying to the Supplemental Nutritional Assistance Program in one state that has recently moved to an ﾓonline-onlyﾔ system. Overall, more than half of the 26 applicants stated a preference for the traditional caseworker model, even though some of them identified benefits to the modernized, online system. Based on respondentsﾒ experiences, we identified four points where the system proved problematic for applicants: (a) Accessing the call centers; (b) completing an eligibility interview; (c) using the paperless system to submit documentation; and (d) obtaining personal assistance to complete the application materials. Findings are relevant for state administrators of social safety net programs, e-government researchers in the public management and public administration fields, and social stratification researchers interested in how institutional processes influence patterns of inequality. - Rep |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Food supply |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mueser, Peter R. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
London, Andrew S. |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
American Review of Public Administration |
| 908 ## - PUT COMMAND PARAMETER (RLIN) |
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| Put command parameter |
N |
| 909 ## - |
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| -- |
103249 |
