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02023pab a2200229 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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180718b2017 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Boudreau, Christian |
| 245 ## - TITLE STATEMENT |
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| Title |
The implementation of integrated electronic service delivery in Quebec: the conditions of collaboration and lessons |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Date of publication, distribution, etc. |
2017 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
p.602-620. |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
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| Dates of publication and/or sequential designation |
Sep |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
The article addresses the difficult conditions of interorganisational collaboration for the implementation of integrated electronic service delivery from three theoretical perspectives: institutional, political and managerial. These perspectives are used to conceptually define the main obstacles to interorganisational collaboration and the leverage available to public managers to facilitate the integration of electronic services. Based on a multiple case study in Quebec, the authors examine, more specifically, the institutional, political and managerial conditions that have delayed the integration of electronic services in this Canadian province. They show how the persistency of administrative practices, the desire for autonomy of public organisations and cumbersome governance structures have contributed to the diversification of the supply of online services in Quebec at the expense of an integrated service. Drawing on theoretical considerations and the study results, the authors propose that public managers do not stick only to horizontal governance mechanisms, but also make use of vertical governance mechanisms, to mitigate the effects of certain constraints on interorganisational collaboration and to accelerate the implementation of integrated electronic service delivery. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Communication technology |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Information technology |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public administration |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Administrative structure - Quebec |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
E governance - Quebec |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
E governance |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Bernier, Luc |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
International Review of Administrative Sciences |
| 909 ## - |
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| -- |
116174 |
