| 000 -LEADER |
|---|
| fixed length control field |
00332pab a2200133 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Mahendru, Deepak |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Management of customer complaints |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Management |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer Protection |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Management Review |
| 909 ## - |
|---|
| -- |
23594 |
