| 000 -LEADER |
|---|
| fixed length control field |
01195pab a2200157 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Stivers Camilla |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
The listening bureaucrat: responsiveness in public administration |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
54(4), Jul-Aug 1994, p.364-69 |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
How can good listening help public administrators be more responsive to the public? In public administration, responsibility is lauded as the essence of bureaucratic professionalism while responsiveness tends to connote inappropriate political bias. Yet too much reliance on administraors' sense of responsibility threatens democratic accountability and puts too much faith in bureaucratic expertise. This article argues that practicing responsiveness by developing the ability to listen skillfully reduces the tension between administrative effectiveness and democratic accountability. The experience of listerning involves openness, respect for difference, and reflexivity. Developing the capacity to listen well promo |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Public Administration -- U.S.A. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Bureaucrats -- U.S.A. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Civil Service -- U.S.A. |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Public Administration Review |
| 909 ## - |
|---|
| -- |
27199 |
