| 000 -LEADER |
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| fixed length control field |
01130pab a2200157 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b1993 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jack Man Keung Lo |
| 245 ## - TITLE STATEMENT |
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| Title |
Reflections on responsive public administration in Hong Kong |
| Remainder of title |
the citizen's character, performance pledges and beyond. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
1993 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.201-24 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Dec |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"Administrative responsiveness and the quality of service delivery have increasingly become important issues in public sector management around the world. This article addresses these pledges by: (a) examining some of the core elements of the Citizen's Charter and its historical and theoretical antecedents; (b) exploring the salient issues and problems pertaining to the adoption and implementation of the pledges; and (c) assessing the significance of the pledges in the light of other public sector reform initiatives. The article also provides some pointers on the likely future direction of the public sector reform movement in Hong Kong" |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public administration - Hong Kong |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Asian Journal of Public Administration |
| 909 ## - |
|---|
| -- |
28625 |
