| 000 -LEADER |
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| fixed length control field |
01532pab a2200181 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b1996 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Adler, Paul S |
| 245 ## - TITLE STATEMENT |
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| Title |
Two types of bureaucracy |
| Remainder of title |
enabling and coercive. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
1996 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.61-89 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Mar |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
This article proposes a conceptualization of workflow formalization that helps reconcile the contrasting assessments of bureaucracy as alienating to employees or as enabling them to perform their tasks better. Interpreting formalization as an organizational technology, we use recent research on the design of equipment technology to identify two types of formalization - enabling and coercive. Whether the impact of formalization on employees' attitudes is positive or negative is, we argue, a function of whether that formalization enables employees better to master their tasks or functions as a means by which management attempts to coerce employees' effort and compliance. We identify some forces that tend to discourage the enabling orientation to the benefit of the coercive orientation, as well as some persistent countertendencies that encourage the enabling orientation. We suggest some ways in which this typology can be extended beyond workflow formalization to other facets of bureaucracy such as internal labor markets, hierarchy, and the role of staff functions. - Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Civil service |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Bureaucracy |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Borys, Bryan |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Administrative Science Quarterly |
| 909 ## - |
|---|
| -- |
31580 |
