| 000 -LEADER |
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| fixed length control field |
02283pab a2200169 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b1995 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Rahman, Abdullah Bin Abdul |
| 245 ## - TITLE STATEMENT |
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| Title |
Administrative improvements in the Malaysian civil service: implementation of the Client's Charter |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Date of publication, distribution, etc. |
1995 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
p.53-79 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
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| Dates of publication and/or sequential designation |
Jul-Dec |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
The article stresses that the Client's Charter adds a new dimension to the promotion of high quality performance in the Malaysian Civil Service. It is the culmination of all initiatives directed towards enhancing quality management in the public sector. The Charter is more than just an organizational promise. It is also a reflection of government agencies' commitment towards providing superior quality services to their customers. It spurs a new way of thinking within the public sector, that the interests of customers have to be given top priority. Civil servants have to remove their bureaucratic barriers and be open to criticism from the public. Their performance is to be gauged in accordance with straight facts and data relating to the ability to comply with the quality standards of their Charters. Public servants are made to realize that the Client's Charter offers the basis for constructive improvement. This is necessary for any organization which is operating in an age where the public is intelligent and well-informed. Customer demands can no longer be ignored by taking refuge behind bureaucratic barriers. The introduction of the Client's Charter represents an important landmark in empowering citizens in their relations with the civil service. Its implementation recognizes the sovereignty of the customer and confers the concomitant rights to the consumer of public goods and services. With the smooth implementation of the Client's Charter, the Malaysian Civil Service has been put on the right path to achieve greater heights of excellence for the sake of its customers and the nation. The Client's Charter will contribute towards transforming the Malaysian Civil Service into an accountable, transparent, well-disciplined and professional public administration |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Civil service |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Administrative reform |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Asian Review of Public Administration |
| 909 ## - |
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| -- |
32126 |
