Senior citizens tell and how administrator use types of knowledge (Record no. 35970)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01356pab a2200181 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 180718b1997 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Herzog, Richard J. |
| 245 ## - TITLE STATEMENT | |
| Title | Senior citizens tell and how administrator use types of knowledge |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Date of publication, distribution, etc. | 1997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | p.374-86 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION | |
| Dates of publication and/or sequential designation | Sep-Oct |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Telephone interviews with 1,000 citizens and follow-up personal interviews with 42 citizens make up the stories citizens tell in two Texas cities. These stories were reviewed by four managers in the cities. Interviews with these managers reveal seven types of knowledge: crowd, garbage, pothole, siren, resurfacing, medal, and general knowledge. The managers reacted to the stories with anger, frustration, surprise, shock, and defensiveness, but they also reacted with humor, relief, empathy, and with a recognition that in some instances, change was necessary. The managers used the stories to improve communications with citizens, alter spending priorities, reverse policy decisions, and improve their interpersonal skills. The stories also contained threatening information, and the managers engaged in efforts to protect city officials from undue criticism. - Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Public administration |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Civil service |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Claunch, Ronald G. |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 909 ## - | |
| -- | 35970 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Permanent Location | Current Location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2018-07-19 | Volume no: 57, Issue no: 5 | AR36235 | 2018-07-19 | 2018-07-19 | Articles |