| 000 -LEADER |
|---|
| fixed length control field |
00468cam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b1998 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0335197299 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
T48x42 C69 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Collier, Rohan |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Eqality in managing service delivery |
| Statement of responsibility, etc. |
by Rohan Collier |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Buckingham |
| Name of publisher, distributor, etc. |
Open University Press |
| Date of publication, distribution, etc. |
1998 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
150p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Discrimination - Great Britain |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services - Moral and ethical aspects - Great Britain |
