| 000 -LEADER |
|---|
| fixed length control field |
01262pab a2200157 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180718b1999 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Haines, David W. |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Letting "the system" do the work: the promise and perils of computerization |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Date of publication, distribution, etc. |
1999 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
p.306-24 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
|---|
| Dates of publication and/or sequential designation |
Sep |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
Review of a multiyear computerization project at a government agency reveals the ways in which technological changes both empower and vitiate the people and processes they are designed to improve. Although the transformation of this agency's data-processing operations resulted in increased knowledge, productivity, and staff skills, the implementation of the changes affected different kinds of staff in distinct ways, particularly those who controlled the technology, those who used the technology to construct data base tracking systems, and those who "consumed" the information provided in those data-bases. In particular, the technological changes engendered a greater visibility of work processes, thus sharply challenging the existing organizational hierarchy, which, in turn, undermined much of the potential of the changes. - Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Computers |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Journal of Applied Behavioral Science |
| 909 ## - |
|---|
| -- |
42969 |
