| 000 -LEADER |
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| fixed length control field |
01178pab a2200181 454500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
180718b2000 xxu||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Sundar, S. |
| 245 ## - TITLE STATEMENT |
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| Title |
Quality of services: the ultimate objective of regulation |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
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| Date of publication, distribution, etc. |
2000 |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
p.14-24 |
| 362 ## - DATES OF PUBLICATION AND/OR SEQUENTIAL DESIGNATION |
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| Dates of publication and/or sequential designation |
Mar |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc. |
Regulatory reforms in India as in other countries seek to provide quality services to the consumer. This paper discusses the initiatives taken by regulators in developed countries such as U.K. and U.S. as well as developing countries such as Sri Lanka to set and enforce quality standards and ensure consumer satisfaction. The authors argue that although certain efforts have been initiated in India in the electricity, telecom and ports sectors to set quality standards, a lot more has to be done before consumers can begin to realize the benefits of regulatory reforms. They also stress he need for active consumer participation along with continuous vigilance by research institutions to make these benefits real. - Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Quality control |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name entry element |
Public utilities |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Sarkar, S.K. |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
ASCI Journal of Management |
| 909 ## - |
|---|
| -- |
51084 |
