| 000 -LEADER |
|---|
| fixed length control field |
01487nam a2200169 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
191210b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Ma, Liang |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
National e-government performance and citizen satisfaction: a multilevel analysis across European countries |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Name of publisher, distributor, etc |
International Review of Administrative Sciences |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
85(3), Sep, 2019: p.506-526. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
Are citizens more satisfied with e-government ranked higher in league tables? In this article, we empirically examine the relationship between objective e-government performance on the supply side and the perceptions of citizens on the demand side. A multilevel analysis of over 28,000 respondents across 32 European countries reveals that highly ranked e-government is warmly welcomed by citizens, suggesting that the supply and demand sides of e-government are, in part, consistent. Specifically, the e-government performance–satisfaction correlations in e-service and e-participation are more prominent than that of e-information. The results also show that citizens’ perceived e-government benefits are mainly from using online services. While e-government rankings are reasonably predictive of citizen satisfaction, they should be referred to with caveats in e-government policies.- Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
E governance |
| 9 (RLIN) |
14405 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Zheng, Yueping |
| 9 (RLIN) |
14406 |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
International Review of Administrative Sciences |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| Subject DIP |
E-government |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Item type |
Articles |
