| 000 -LEADER |
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| fixed length control field |
01691nam a2200181 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
200214b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Levitats, Zehavit |
| 245 ## - TITLE STATEMENT |
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| Title |
Engage them through emotions: Exploring the role of emotional intelligence intelligence in public sector engagement |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc |
Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
79(6), Nov/Dec, 2019: p.841-852. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
The public administration literature has demonstrated the valuable impact of employees' engagement on public service. However, studies conventionally deal with engagement as a unidimensional construct, with few explanations for its evolution. To promote knowledge in this arena, the authors propose public sector engagement (PSE) as a multidimensional construct, comprising social responsibility, work engagement, and organizational citizenship behaviors at the individual level. The authors develop and examine a set of hypotheses proposing that PSE may be augmented by enhancing civil servants' emotional intelligence (EI) as well as their supervisors' EI. Using a two‐study multimethod approach (i.e., an experiment and a survey), the authors identify employees' and managers' high EI as a critical resource in enhancing PSE. The article concludes by theoretically framing the findings using the job demands‐resources model and illuminating the practical value to public service of better selection and training of high‐EI employees and managers. - Reproduced. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Emotional intelligence |
| 9 (RLIN) |
16175 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Vigoda-Gadot, Eran |
| 9 (RLIN) |
16176 |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Vashdi, Dana R. |
| 9 (RLIN) |
16177 |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Public Administration Review |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
Public sector |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
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| Item type |
Articles |
