| 000 -LEADER |
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| fixed length control field |
01549nam a2200157 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
200313b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Lavee, Einat |
| 245 ## - TITLE STATEMENT |
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| Title |
Transferring emotional capital as coerced discretion: Street‐level bureaucrats reconciling structural deficiencies |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Name of publisher, distributor, etc |
Public Administration |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
97(4), 2019: p.910-925. |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
The discretion of street‐level bureaucrats (SLBs) plays a key role in policy implementation. This study offers a new perspective on the meaning of discretion under social policy reforms, which created new structural deficiencies in the work of SLBs and have raised expectations of policy implementation without offering sufficient policy responses. Under such conditions, the discretion of SLBs should be understood as coerced, more so than as a positive element of freedom and choice. As such, SLBs are forced to employ informal practices and provide alternative resources for their clients. Findings indicate a transference of emotional resources from SLBs to clients, aimed at achieving policy outcomes of economically independent citizens, paradoxically accompanied by an awareness of powerful barriers to such conversion. The study contributes both to the understanding of discretion in policy implementation, in the context of an expanding public service gap, and to theories of emotion manifestation in public administration. - Reproduced. |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
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| Personal name |
Strier, Roni |
| 9 (RLIN) |
16830 |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
Bureaucracy |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Source of classification or shelving scheme |
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| Item type |
Articles |
