Banking Ombudsman Scheme: An Analysis (Record no. 513801)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01693nam a22002057a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 200901b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Prakash, Ved |
| 245 ## - TITLE STATEMENT | |
| Title | Banking Ombudsman Scheme: An Analysis |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Bihar Journal of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 16(2), July-Dec. 2019. p. 157-168 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The Banking Ombudsman Scheme developed in response to two trends – the need for an alternative to legal action for customers seeking redressal against Banks and an increasing policy guidelines by the Reserve Bank of India on self-regulation. Alternative Dispute Resolution (ADR) mechanisms formed the basis of the model because of a growing recognition that ADR processes had the potential to limit costs, preserve relationships and offer more flexibility than formal, adversarial court processes. At the same time, this does not preclude customers from accessing courts and this is voluntary for the customer. The Scheme is designed so that parties need not be legally represented. The processes of the Scheme are inquisitorial and informal and so a party is not required to articulate a dispute in the form of pleadings or refer to the relevant law. The fifth revision of the scheme was done in the year 2017 to make it more effective. The present study is an attempt to analyse the performance of the scheme from 2015-2018. _ Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Banking Ombudsman - India |
| 9 (RLIN) | 17441 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer - India |
| 9 (RLIN) | 17442 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Complaints - India |
| 9 (RLIN) | 17443 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Reserve Bank of India |
| 9 (RLIN) | 17444 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Redressal - India |
| 9 (RLIN) | 17445 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Bihar Journal of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | OMBUDSPERSONS - INDIA |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2020-09-01 | 16(2), July-Dec. 2019. p. 157-168 | AR122896 | 2020-09-01 | Articles |