Indian Institute of Public Administration

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How do citizens assess street‐level bureaucrats’ warmth and competence? A typology and test (Record no. 515879)

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fixed length control field 01607nam a22001457a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
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100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Boer, Noortje de
245 ## - TITLE STATEMENT
Title How do citizens assess street‐level bureaucrats’ warmth and competence? A typology and test
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Public Administration Review
300 ## - PHYSICAL DESCRIPTION
Extent 80(4), Jul-Aug, 2020: p.532-542
520 ## - SUMMARY, ETC.
Summary, etc Citizens encounter many street‐level bureaucrats in their lifetime. How do they assess the traits of the bureaucrats they meet? Understanding citizens’ assessments of bureaucrats is important, because citizens are not passive receivers of policies. This article explores citizens’ classifications of street‐level bureaucrats based on their core task. Using a factorial survey (n = 580), three clusters of bureaucrats are identified: those who are regulation oriented, those who are service oriented, and those who are both regulation and service oriented. Then, the article tests how these three types of bureaucrats are assessed on warmth and competence and whether their gender matters. A between‐subjects experiment (n = 1,602) reveals that regulation‐oriented bureaucrats are assessed as least competent and warm. Moreover, regardless of core task, female bureaucrats are assessed as warmer than males. Female and male bureaucrats are assessed as equally competent. This article shows that bureaucrats are stereotyped by citizens and discusses the implications for the public management literature. – Reproduced
773 ## - HOST ITEM ENTRY
Main entry heading Public Administration Review
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
Subject DIP PUBLIC ADMINISTRATION
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Item type Articles
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2021-02-10 80(4), Jul-Aug, 2020: p.532-542 AR124259 2021-02-10 Articles

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