| 000 -LEADER |
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| fixed length control field |
01385nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
210715b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Sapru, Yudhishthira |
| 245 ## - TITLE STATEMENT |
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| Title |
Augmenting public service delivery through online feedback systems |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Indian Journal of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
66(3), Sep, 2020: p.297-311 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
The importance of citizen feedback on public services can never be undermined. However, for many public service organisations, citizens’ feedback is the least of the priorities. Technology has not only helped in improving public service delivery but also the feedback part of it. This article highlights the importance of feedback in the context of public service delivery. It also identifies the challenges faced in implementing feedback systems, besides highlighting critical success factors. Further, it has been discussed how online feedback systems have transformed the way citizens interact with public authorities. This article also discusses the Rapid Assessment System (RAS), which is a generic technology-enabled platform for seeking real-time citizen feedback on public services. – Reproduced
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| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
E-governance, Public service delivery, Rapid assessment system (RAS), Citizen feedback |
| 9 (RLIN) |
25220 |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Indian Journal of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
E-GOVERNANCE |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Item type |
Articles |
