Delivery of time-bound public services to citizens: Indian experience (Record no. 517443)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01580nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 210715b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Pareek, Urvashi and Sole, Nagendra Ambedkar |
| 245 ## - TITLE STATEMENT | |
| Title | Delivery of time-bound public services to citizens: Indian experience |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Indian Journal of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 66(3), Sep, 2020: p.343-355 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The delivery of public services to the citizens is the most critical function of the government, among the other functions being development and regulation. The three essential pillars of public service delivery are timelines, quality and grievance redressal. The concept of public service delivery emerged in the 1990s, with New Public Management and Citizen Charter’s evolution in the UK. With the shift in the role of the state from provider to facilitator and regulator of public services, the focus is to ensure transparency, accountability and citizen centricity in administration and maintain citizen’s satisfaction and trust in the government. This article highlights the concept of public service delivery, and time-bound delivery practices, adopted internationally and nationally. The article concludes that India needs to look beyond Information and Communications Technology and capitalise on other options as listed in suggestions. – Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Public service delivery, Citizens’ charter, Public service guarantee, Time-bound delivery |
| 9 (RLIN) | 25226 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Indian Journal of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | PUBLIC SERVICE DELIVERY |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2021-07-15 | 66(3), Sep, 2020: p.343-355 | AR124761 | 2021-07-15 | Articles |