Improving last-mile service delivery using phone-based monitoring (Record no. 518505)
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| fixed length control field | 01159nam a22001337a 4500 |
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| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Muralidharan, Karthik, et al |
| 245 ## - TITLE STATEMENT | |
| Title | Improving last-mile service delivery using phone-based monitoring |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | American Economic Journal: Applied Economics |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 13(2), Apr, 2021: p.52-82 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Improving "last-mile" public service delivery is a recurring challenge in developing countries. Could the widespread adoption of mobile phones provide a scalable, cost-effective means for improvement? We use a large-scale experiment to evaluate the impact of phone-based monitoring on a program that transferred nearly a billion dollars to 5.7 million Indian farmers. In randomly selected jurisdictions, officials were informed that program implementation would be measured via calls with beneficiaries. This led to a 7.8 percent reduction in the number of farmers who did not receive their transfers. The program was highly cost-effective, costing 3.6 cents for each additional dollar delivered. – Reproduced |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | American Economic Journal: Applied Economics |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
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