| 000 -LEADER |
|---|
| fixed length control field |
01830nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
211101b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Blijleven, Wieke and Huls, Merlijn Van |
| 245 ## - TITLE STATEMENT |
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| Title |
How do frontline civil servants engage the public: Practices, embedded agency, and Bricolage |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
American Review of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
51(4), May, 2021: p.278-292 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
Civil servants in local government are increasingly expected to engage and collaborate with citizens and stakeholders. This article takes a practice approach to develop a generic picture of everyday work at the front lines of public engagement, highlighting the relational and improvisational aspects of that work that, to date, have remained understudied. Our data and analyses build on the existing literature and contribute to it by describing five specific practices of civil servants. Based on our in-depth interviews with 45 frontline civil servants in the Netherlands, we found that civil servants try to bring together a range of different interests, values, perspectives, and resources by understanding the situation, building rapport and trust, developing shared resolutions, aligning processes “outside” and “inside” city hall, and supporting practically. Furthermore, we substantiate the idea that the practices of frontline workers entail embedded agency, which we specifically label as bricolage. We demonstrate how agency is constrained and enabled by the local bureaucracy and its policies, and that civil servants seek alignment possibilities and resolutions. – Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Citizen engagement, Frontline work, Public encounters, Civil servants, Embedded agency, Bricolage |
| 9 (RLIN) |
28542 |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
American Review of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
CIVIL SERVANTS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Item type |
Articles |
