| 000 -LEADER |
| fixed length control field |
00342nam a22001097a 4500 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
| Classification number |
TNC W71x54 G647 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
| Personal name |
Gopinath, Santha |
| 9 (RLIN) |
30715 |
| 245 ## - TITLE STATEMENT |
| Title |
Customer satisfaction in the postal services |
| Statement of responsibility, etc |
by Santha Gopinath |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
| Place of publication, distribution, etc |
New Delhi |
| Name of publisher, distributor, etc |
Concept Publishing company |
| Date of publication, distribution, etc |
1980 |
| 300 ## - PHYSICAL DESCRIPTION |
| Extent |
90p |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
| Topical term or geographic name as entry element |
Postal service - India |
| 9 (RLIN) |
30716 |