| 000 -LEADER |
|---|
| fixed length control field |
01478nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
220928b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Reddy, B. Amarender and P, Sathya Sai Laxmi |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
End-user satisfaction through mobile governance: A case study in Hyderabad, Telangana state |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Indian Journal of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
68(3), Sep, 2022: p.457-472 |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc |
In terms of technology, the Government of Telangana has made an effort to rebuild mobile-based services for its citizens with the goal of providing functional services 24 hours a day, 7 days a week at the press of a button. This study, therefore, examines the elements that influence mobile governance in the context of end-user’s satisfaction. Such assessments are needed for better government–citizen interactions. Furthermore, the major findings suggest that the functional status, privacy concerns, informational quality, grievance redressal and customer’s satisfaction are all linked to the quality of the m-governance services delivery mechanism in Hyderabad. This study contributes to a better understanding of service quality components in order to boost end-user acceptance of mobile services in practice. – Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Mobile governance, Privacy, Services delivery mechanism, End-user’s satisfaction, Mobile apps. |
| 9 (RLIN) |
33483 |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Indian Journal of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
|---|
| Subject DIP |
PUBLIC ADMINISTRATION |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Item type |
Articles |
