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| fixed length control field |
01658nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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230210b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Keulemans, Shelena |
| 245 ## - TITLE STATEMENT |
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| Title |
Exploring rule-following identity at the frontline: The roles of general self-efficacy, gender, and attitude toward clients |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Public Administration: An International Quarterly |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
99(4), Dec,, 2021: p.694-710 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
The way in which street-level bureaucrats relate to rules has intrigued scholars for decades. This article revisits the classic idea that street-level bureaucrats' rule-following identity reflects their personal insecurity and penchant for control. Building on this perspective of emotional needs, we investigate how general self-efficacy, gender, and attitude toward clients affect this identity. We expect general self-efficacy to suppress a strong rule-following identity by stimulating street-level bureaucrats' internal sense of control. We furthermore expect that this relation is stronger for women bureaucrats and bureaucrats who hold a positive attitude to clients. Contrary to expectations, survey data (n = 1407) show that this identity strengthens as general self-efficacy beliefs increase. Gender and attitude to clients do not affect this relationship. These findings suggest that rule-following identity reflects street-level bureaucrats' confidence in their abilities to work complex rule sets to fulfill task requirements, rather than desire for control or to reduce insecurity. – Reproduced |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Public Administration: An International Quarterly |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
PUBLIC ADMINISTRATION |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Item type |
Articles |
