| 000 -LEADER |
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| fixed length control field |
01672nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
230223b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Criado, J., Ignacio and Villodre, Julian |
| 245 ## - TITLE STATEMENT |
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| Title |
Delivering public services through social media in European local governments. An interpretative framework using semantic algorithms |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Local Government Studies |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
47(2), Apr, 2021: p.253-275 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
Social media adoption by public administrations is usually related to the promotion of transparency, participation and collaboration. However, less attention has been paid to the utilisation of social media for public service delivery. Hence, this paper explores what strategies of use local governments are employing to create content on social media. To do so, our study re-elaborates a well-known interpretative framework of social media interactions in the public sector, regarding three categories: providing information, citizen interaction and public service delivery. By analysing Twitter data through machine-learning automated natural language processing, we test the framework studying posted content from a leading group of European city councils. Our conclusions confirm the utilisation of social media to provide institutional information or foster interactions with citizens. At the same time, European local governments are also starting to use social media for public service delivery. – Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Local government, Public service delivery, Machine-learning, Natural language processing, Social media, Twitter |
| 9 (RLIN) |
35912 |
| 773 ## - HOST ITEM ENTRY |
|---|
| Main entry heading |
Local Government Studies |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
LOCAL GOVERNMENT |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Item type |
Articles |
