| 000 -LEADER |
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| fixed length control field |
01742nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
230302b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Blijleven, Wieke and Hulst, Merlijn Van |
| 245 ## - TITLE STATEMENT |
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| Title |
Encounters with the organisation: How local civil servants experience and handle tensions in public engagement |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Local Government Studies |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
48(3), Jun, 2022: p.457-481 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
Civil servants in local governments across the globe are increasingly expected to engage the public. Engagement processes lead to tensions between the rising expectation to engage the public on the one hand, and the bureaucratic and managerial expectations, which still largely characterise municipal organisations, on the other. Based on focus groups totalling 73 frontline civil servants in ten Dutch municipalities, this article explores what tensions arise and through what practices civil servants handle them. We contribute to the recent debates on public engagement, showing that civil servants do not just use their discretion to deal with the tensions surrounding rules and policies, departmentalisation and performance management. They negotiate with colleagues and align people, structures and resources inside and outside their organisation to make public engagement work. In addition, the findings suggest that tensions mostly surface in interactions between civil servants. A real challenge in engagement, therefore, lies in developing shared resolutions with one’s colleagues. – Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Public engagement, Citizen participation, Citizens’ initiatives, Frontline work, Civil servants, Focus groups |
| 9 (RLIN) |
36278 |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Local Government Studies |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
CIVIL SERVANTS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Item type |
Articles |
