| 000 -LEADER |
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| fixed length control field |
01528nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
230302b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Kim, Jungin |
| 245 ## - TITLE STATEMENT |
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| Title |
Extending upper echelon theory to top managers’ characteristics, management practice, and quality of public service in local government |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
Local Government Studies |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
48(3), Jun, 2022: p.556-577 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
Using survey and secondary data from Korean local public institutions, we tested the effects of top managers’ characteristics on the quality of public service (QoPS) provided by local public institutions through top managers’ internal and external management practices, based on the upper echelon theory. We found that the greater the top managers’ expertise, the higher the QoPS. Furthermore, we found that top managers’ internal management practices that involve communicating with employees to improve their well-being, resolve their complaints, motivate them, and increase their self-development all mediated the positive relationship between top managers and QoPS. These findings emphasise the importance of top managers’ individual characteristics (e.g., experienced expertise) and internal management practices in achieving public service of high quality in local government. – Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Management practice, Quality of public service, Top managers’ characteristics, Upper echelon theory. |
| 9 (RLIN) |
36286 |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
Local Government Studies |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
CIVIL SERVANTS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Item type |
Articles |
