| 000 -LEADER |
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| fixed length control field |
01582nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
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| fixed length control field |
230804b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
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| Personal name |
Peer, Ofek Edri and Cohen, Nissim |
| 245 ## - TITLE STATEMENT |
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| Title |
Procedural justice and the unintended role of street-level bureaucrats in prompting citizens to act as vigilantes |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
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| Place of publication, distribution, etc |
American Review of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION |
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| Extent |
53(2), Feb, 2023: p.51-63 |
| 520 ## - SUMMARY, ETC. |
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| Summary, etc |
What role do the perceptions of clients about the procedural justice that street-level bureaucrats (SLBs) use when implementing policy play in prompting citizens to engage in vigilante actions? Using qualitative methods, we examine the unintended effects of SLBs’ implementation of policy on citizens’ vigilantism. We contribute to the literature by showing that procedural justice on the street level is in fact an important factor in citizens’ decisions to act as vigilantes. Our findings identified three significant factors in these decisions: the citizens’ ability to voice their complaint, the sense that they were treated respectfully and their trust that the police officers would do what they could to deal with their complaint. Furthermore, we also demonstrated that citizens and SLBs do not share the same perceptions of the role of the police as service providers, and that this gap increases citizens’ motivations to act independently.- Reproduced |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
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| Topical term or geographic name as entry element |
Street-level bureaucrats, Procedural justice, Vigilantism, Police. |
| 9 (RLIN) |
39674 |
| 773 ## - HOST ITEM ENTRY |
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| Main entry heading |
American Review of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
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| Subject DIP |
CIVIL SERVANTS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
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| Item type |
Articles |
