Impact of right to service law on public service delivery: a case study of Lucknow district, UP (Record no. 524120)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01975nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231030b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Singh,Chandan and Singh, Pradeep Kumar |
| 245 ## - TITLE STATEMENT | |
| Title | Impact of right to service law on public service delivery: a case study of Lucknow district, UP |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Bihar Journal of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 20(1), Jan-Jun, 2023: p.57-65 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Unlike global trend in declining growth of urban population, there has been rising trend in developing and populous countries like India. Further, the mid-size cities continue to grow in terms of population and area due to migration. The situation ensues the demand for services especially among vulnerable and marginalized populations. As such, the key challenge before local governments is to provide effective public service delivery to them. With a view to provide ensured right based service delivery, a few state governments have legislated ‘Right to Service Act’ which ensure delivery of notified public services within stipulated time-frame to the citizens and redressal of their grievances. Uttar Pradesh (UP) Government enacted the UP Janhit Guarantee Abhiyan in January 2011. Now it becomes an urgent imperative to assess the impact of the law on service delivery. The present paper, with view to assess the impact, attempts to study Lucknow District as a case study. Based mainly on primary sources of data collection, the present study finds that there is positive impact of the Act on the efficiency of public services delivery system and it has strengthened the citizen centric governance model by involving the people in the process. – Reproduced http://www.iipabiharbranch.org/upload/Journal%20Volume%20XX.pdf |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | UPJGA 2011, Service Delivery, Citizen-centric Governance, Local Self-Government, Lucknow, UP |
| 9 (RLIN) | 41336 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Bihar Journal of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | PUBLIC SERVICE DELIVERY |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2023-10-30 | 20(1), Jan-Jun, 2023: p.57-65 | AR129996 | 2023-10-30 | Articles |