Reputation management during a public health crisis: Overcompensating when all else fails (Record no. 524380)
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| 000 -LEADER | |
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| fixed length control field | 01695nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231110b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Castro, S.V., Bustos, E.O. and Gonzatti, D.S. |
| 245 ## - TITLE STATEMENT | |
| Title | Reputation management during a public health crisis: Overcompensating when all else fails |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 83(5), Sep-Oct, 2023: p. 1234-1245 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Although reactions to reputational threats have been studied before, there is still an opportunity to understand the dynamics of reputation management facing a crisis. This study seeks to understand how the legal-procedural, moral, performative, and technical dimensions of reputation change during the management of an extended crisis in a public health organization. We explore the communication of the Mexican Health Secretariat by analyzing its press conferences and releases before and during the COVID-19 pandemic. Building on the situational crisis communication theory and considering public interest, we conducted two exploratory examinations based on text-as-data methods to capture reputation-related language. Our analysis suggests that factors influencing reputational threat, such as crisis severity, legitimacy, leaders' individual reputation, and coalition support, may be important for choosing between strategies. We argue that the Secretariat radically changed its reputation management strategy during the pandemic—they first stressed the technical and, as damage rose, the performative dimensions. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13638 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | HEALTH SERVICES |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2023-11-10 | 83(5), Sep-Oct, 2023: p. 1234-1245 | AR130258 | 2023-11-10 | Articles |