Comparing public servants' behavior in South Korea and the united states: How emotional labor moderates the relationship between organizational commitment and job performance (Record no. 524785)
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| 000 -LEADER | |
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| fixed length control field | 01584nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240117b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Yang, Seung-Bum and Guy, Mary E. |
| 245 ## - TITLE STATEMENT | |
| Title | Comparing public servants' behavior in South Korea and the united states: How emotional labor moderates the relationship between organizational commitment and job performance |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration: An international Quarterly |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 101(2), Jun, 2023: p. 406-421 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The relationship between organizational commitment and job performance matters in public service delivery, and so does the emotive dimension of the citizen—state interaction. However, public management theories and principles must take national culture into account, because comparative investigation reveals limits to generalizability across cultures. This study provides an example. It examines the link between commitment and performance as well as the moderating effect of emotional labor for public service workers in Korea and the United States. Probably due to the differing effect of collectivist versus individualist norms, findings reveal that authentic emotive expression bolsters the relationship between organizational commitment and job performance in Korea, while its opposite, inauthentic emotive expression weakens the link between commitment and performance in the United States. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/padm.12794 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration: An international Quarterly |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | PUBLIC ADMINISTRATION |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2024-01-17 | 101(2), Jun, 2023: p. 406-421 | AR130591 | 2024-01-17 | Articles |