Emotional labor and employee outcomes: A meta-analysis (Record no. 524786)
[ view plain ]
| 000 -LEADER | |
|---|---|
| fixed length control field | 01423nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240117b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Humphrey, Nicole M. |
| 245 ## - TITLE STATEMENT | |
| Title | Emotional labor and employee outcomes: A meta-analysis |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration: An international Quarterly |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 101(2), Jun, 2023: p. 422-446 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | While there is agreement among scholars that people-work requires emotional labor, there is still some uncertainty about the consequences of emotional labor for employees. This article conducts a random-effects meta-analysis including 545 correlations across 175 primary studies to explore the relationship between emotional labor, burnout, and job satisfaction. The meta-analysis suggests that emotional labor can be both harmful and beneficial to employees, depending on the emotional labor strategy used, that is, surface acting or deep acting. In addition, the meta-regression shows that effect sizes between emotional labor and employee outcomes (i.e., burnout and job satisfaction) differ in collectivist and individualist cultures. The article concludes by discussing the implications of these findings for research and practice. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/padm.12818 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Emotional labor, Employees |
| 9 (RLIN) | 48122 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration: An international Quarterly |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | LABORS |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2024-01-17 | 101(2), Jun, 2023: p. 422-446 | AR130592 | 2024-01-17 | Articles |