An exploration of citizens' professionalism in coproducing social care services (Record no. 524796)

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100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Jaspers, Sylke and Tuurnas, Sanna
245 ## - TITLE STATEMENT
Title An exploration of citizens' professionalism in coproducing social care services
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Public Administration: An international Quarterly
300 ## - PHYSICAL DESCRIPTION
Extent 101(2), Jun, 2023: p. 622-639
520 ## - SUMMARY, ETC.
Summary, etc ENTHIS LINK GOES TO A ENGLISH SECTIONNLTHIS LINK GOES TO A ENGLISH SECTIONFITHIS LINK GOES TO A ENGLISH SECTION
Citizens' involvement in public service delivery challenges the principles of professionalism as such citizens are amateurs. However, there is little evidence of the (non)integration of these principles by citizen coproducers and how this affects professionalism in public service delivery. This article focuses on two principles of professionalism: expertise and accountability. The theoretical framework further reviews the coproduction literature on what can be expected of citizens with regard to these principles and elaborates on the concept of amateurism. The concepts of professionalism and amateurism form the framework for the analysis of citizen coproducers' identity. Empirically, this paper presents two case studies of social services in the European context. The results show that these citizen coproducers to a certain extent create a professional identity, tend to stay away from integrating accountability, and introduce elements of amateurism. The presence and guidance of public servants in coproduction can ensure accountability and streamline amateurism. – Reproduced
https://onlinelibrary.wiley.com/doi/10.1111/padm.12821
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Main entry heading Public Administration: An international Quarterly
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
Subject DIP PUBLIC ADMINISTRATION
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Item type Articles
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2024-01-17 101(2), Jun, 2023: p. 622-639 AR130602 2024-01-17 Articles

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