Overlooking the front line: Impacts of front-line worker inclusion on implementation and outcomes of collaborative innovation (Record no. 524803)

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Personal name Livingstone, Riley V.
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Title Overlooking the front line: Impacts of front-line worker inclusion on implementation and outcomes of collaborative innovation
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Public Administration: An International Quarterly
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Extent 101(3), Sep, 2023: p.788-803
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Summary, etc Policymakers acknowledge the need to drive innovation in health and social care, given the complex, “wicked” problems that such services are tasked with solving and the concept of collaborative innovation is proposed as a tool in which to reach solutions to these problems. Prior case studies have overlooked the element of front-line worker inclusion on processes of collaborative innovation. This research explores this element through a case study of an intermediate care facility in Scotland. This collaboration produced innovation, but the strength of the innovative solution was diluted by the omission of front-line workers in key phases of the innovation process. This paper contributes to the broader public administration literature by operationalizing a novel conceptual framework of collaborative innovation and by exploring the problematic implications of neglecting to include front line worker perspectives throughout the process of collaborative innovation.- Reproduced


https://onlinelibrary.wiley.com/doi/10.1111/padm.12838
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Main entry heading Public Administration: An International Quarterly
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Subject DIP PUBLIC ADMINISTRATION
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Item type Articles
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2024-01-18 101(3), Sep, 2023: p.788-803 AR130609 2024-01-18 Articles

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