Street-level bureaucrats' emotional intelligence and its relation with their performance (Record no. 524804)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01750nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240118b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Eshuis, J., Boer, N.D. and Klijn, E.H. |
| 245 ## - TITLE STATEMENT | |
| Title | Street-level bureaucrats' emotional intelligence and its relation with their performance |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration: An International Quarterly |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 101(3), Sep, 2023: p.804-821 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | This article analyses whether the emotional intelligence (EI) of street-level bureaucrats, in this case inspectors, predicts their individual performance. It explores whether EI predicts the aggression that inspectors face and whether this explains the relation between EI and performance. Our survey among 547 inspectors, measuring their (self) perceptions, shows that inspectors' ability to appraise others' emotions and use their emotions intelligently (i.e., motivating themselves and maintaining a positive attitude) is significantly associated with inspectors' performance. Ability to appraise others' emotions predicts increases encountered aggression (as perceived by inspectors), and capacity to regulate one's emotions correlates with decreased perceived encountered aggression. The paper contributes to street-level bureaucracy literature by identifying affective factors that help explain performance, and to EI literature by theorizing and testing succedents of various dimensions of EI rather than assuming that EI is unidimensional. – Reproduced https://onlinelibrary.wiley.com/doi/10.1111/padm.12841 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Bureaucracy, Street-level bureaucrats, Bureaucrats, Emotional intelligence (EI) |
| 9 (RLIN) | 48207 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration: An International Quarterly |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | CIVIL SERVICE |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2024-01-18 | 101(3), Sep, 2023: p.804-821 | AR130610 | 2024-01-18 | Articles |