Is stress among street-level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector (Record no. 526602)
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| 000 -LEADER | |
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| fixed length control field | 01954nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240613b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Mikkelsen, K.S., Madsen, J.K. and Baekgaard, M. |
| 245 ## - TITLE STATEMENT | |
| Title | Is stress among street-level bureaucrats associated with experiences of administrative burden among clients? A multilevel study of the Danish unemployment sector |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 84(2), Mar-Apr, 2024: p.248-260 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Research on street-level bureaucracy argues that factors such as stress and burnout affect the behaviors of street-level bureaucrats toward clients. At the same time, the literature on administrative burdens argues that citizens face a series of costs when they experience policy implementation as onerous. We draw on both literatures to theorize ways in which street-level bureaucrats' behavioral responses to stress states may influence client experiences of administrative burden. Using a multilevel dataset of unemployment counselors and unemployment benefit recipients from 53 departments of a Danish unemployment insurance fund, we find that stress states among counselors are positively associated with benefit recipients' experiences of both learning costs, compliance costs, and experiences of autonomy loss. We conclude by discussing limitations and practical implications. In particular, we call for research into how street-level bureaucrat characteristics influence client experiences of administrative burden.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13673 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Street-level bureaucracy, stress, burnout, bureaucratic behavior, administrative burdens, policy implementation, unemployment counselors, unemployment benefits, autonomy loss, learning costs, compliance costs, Danish unemployment insurance fund, practical implications |
| 9 (RLIN) | 53569 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | BUREAUCRACY |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2024-06-13 | 84(2), Mar-Apr, 2024: p.248-260 | AR132241 | 2024-06-13 | Articles |