Understanding gaps between objective and subjective performance measures: Accreditation of public service organizations and citizen satisfaction (Record no. 526848)
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| fixed length control field | 01917nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240627b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Lee, Jae Bok and Kim, Soojin |
| 245 ## - TITLE STATEMENT | |
| Title | Understanding gaps between objective and subjective performance measures: Accreditation of public service organizations and citizen satisfaction |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | American Review of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 54(3), Apr, 2024: p.271-286 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Governments use various performance measures to ensure that public services delivered by private-sector providers are safe and meet citizens’ particular needs. These measures can include awarding accreditation and assessing citizen satisfaction. However, few studies have investigated how objective performance measures relate to citizens’ subjective evaluations of providers from the perspective of service users. To fill this gap in the literature, this study closely explores a particular case of the Korean childcare market in which governments administer a large number of private-sector providers that play a dominant role in delivering public services. Our findings indicate the positive accreditation–satisfaction link is weakened when parents may not be aware of a provider's accreditation status or when their selected service provider is nonprofit, as opposed to for-profit. Overall, this study suggests that it is important to understand why there is some degree of incongruence between objective and subjective measures and how these two different performance indicators converge in the data. Special attention should be given to bridging the gap by closely reviewing institutional pressure on service providers and a symbolic impression of accreditation.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02750740231193431 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | American Review of Public Administration |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | PUBLIC ADMINISTRATION |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2024-06-27 | 54(3), Apr, 2024: p.271-286 | AR132391 | 2024-06-27 | Articles | |||||
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2024-06-27 | 54(3), Apr, 2024: p.271-286 | AR132392 | 2024-06-27 | Articles |