The role of organizational and client reactions in understanding representative bureaucracy (Record no. 526853)

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fixed length control field 01679nam a22001577a 4500
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fixed length control field 240627b ||||| |||| 00| 0 eng d
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Davidovitz, Maayan and Shwartz-Ziv, Tamar
245 ## - TITLE STATEMENT
Title The role of organizational and client reactions in understanding representative bureaucracy
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc American Review of Public Administration
300 ## - PHYSICAL DESCRIPTION
Extent 54(2), Feb, 2024: p.151-162
520 ## - SUMMARY, ETC.
Summary, etc The public administration literature has long observed the efforts of street-level bureaucrats to actively represent the clients with whom they share a social or demographic identity. However, it has not examined the responses that street-level bureaucrats receive when they represent minorities and how these responses shape how they use discretion in implementing policies. We explore these issues empirically through in-depth interviews with 23 Israeli Arab social and community workers and 32 Israeli LGBTQ+ teachers. This exploratory study reveals the variety of reactions that street-level bureaucrats encounter when representing minorities. Furthermore, it highlights the significant role of reactions from clients and organizations in encouraging, reducing, or impeding the efforts of minority street-level bureaucrats to represent those with whom they share an identity, which, in turn, underscores the importance of external responses for confirming and legitimizing active representation.- Reproduced

https://journals.sagepub.com/doi/full/10.1177/02750740231200448
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element street-level bureaucrats, social and community workers
9 (RLIN) 55327
773 ## - HOST ITEM ENTRY
Main entry heading American Review of Public Administration
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
Subject DIP PUBLIC ADMINISTRATION
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Item type Articles
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2024-06-27 54(2), Feb, 2024: p.151-162 AR132397 2024-06-27 Articles

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