Great expectations, great grievances: The politics of citizens' complaints in India (Record no. 527089)
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| 000 -LEADER | |
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| fixed length control field | 01806nam a22001577a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 240802b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Gabrielle, Kruks-Wisner |
| 245 ## - TITLE STATEMENT | |
| Title | Great expectations, great grievances: The politics of citizens' complaints in India |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Comparative Politics |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 54(1), Oct, 2021: p.27-49 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | To complain to and about government is an essential political act, with consequences for citizen-state relations. This article examines these dynamics in the policing sector, through a study of grievance redressal hearings in the Indian state of Madhya Pradesh. The hearings provide a critical channel to justice for some of the most marginalized, including women. However, most participants become less satisfied following their hearings, as initial hopes are dashed against the constraints of local policing. The study highlights the promise and limits of formal complaints mechanisms, which can amplify citizens' voices but-when coupled with an expectations gap-can also deepen grievances. Complaining, I argue, is a powerful but at times paradoxical form of voice, conditioned by citizens' expectations and by state capacity.- Reproduced https://www.ingentaconnect.com/contentone/cuny/cp/2021/00000054/00000001/art00003 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Political complaint, Citizen-state relations, Policing sector, Grievance redressal, Madhya Pradesh, Marginalized communities, Women’s justice, Formal mechanisms, Complaint hearings, Expectations gap, Local policing, State capacity, Citizen voice, Public dissatisfaction, Justice access, Complaint paradox, Institutional constraints, Democratic engagement, Accountability channels, Governance dynamics |
| 9 (RLIN) | 56211 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Comparative Politics |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| Subject DIP | GRIEVANCE REDRESSAL |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2024-08-02 | 54(1), Oct, 2021: p.27-49 | AR132553 | 2024-08-02 | Articles |