Digital transformation in a large democracy: The case of India (Record no. 528671)

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Personal name Awasthi, Pallavi Ganapati, Sukumar and Tai, Kuang Ting
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Title Digital transformation in a large democracy: The case of India
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Place of publication, distribution, etc Asia Pacific Journal of Public Administration
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Extent 46(4), Dec, 2024: p.326-359
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Summary, etc This article examines India’s ambitious digital transformation program that has sustained over the last decade. The digital transformation effort started around 2009 with the creation of the digital identity program and continues until now with additional layers of digital payments, data empowerment architecture, open network for digital commerce, and several others. Using the interpretive narrative approach, we examine the empirical case of three core digital transformation initiatives commonly referred to as the India Stack: (1) Aadhar – the digital identity system, (2) Unified Payment Interface – the digital payment infrastructure, and (3) Data Empowerment and Protection Architecture – a data sharing architecture. Our findings suggest that institutional leadership and stakeholder co-production are the main drivers behind the success of digital transformation in India. The leadership provided the sustained vision, institutional continuity, and the legal and regulatory framework for digital transformation initiatives. Stakeholder partnerships from across public, private, and non-profit agencies were crucial to the design and delivery of the program. This study offers theoretical insights and practical lessons for scholars and practitioners alike for how a large-scale digital transformation is implemented and sustained in a complex environment.- Reproduced

https://www.tandfonline.com/doi/full/10.1080/23276665.2024.2339874
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Topical term or geographic name as entry element Digital transformation, India stack, Institutional leadership, Stakeholder co-production, Asia pacific region.
9 (RLIN) 49635
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Main entry heading Asia Pacific Journal of Public Administration
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Item type Articles
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Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2025-01-01 46(4), Dec, 2024: p.326-359 AR134065 2025-01-01 Articles

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