Governance by artifacts: Theory and evidence on materiality of administrative burdens (Record no. 528744)
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| 000 -LEADER | |
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| fixed length control field | 01678nam a22001337a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250108b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Nisar, Muhammad Azfar and masood, Ayesha |
| 245 ## - TITLE STATEMENT | |
| Title | Governance by artifacts: Theory and evidence on materiality of administrative burdens |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 84(6), Nov-Dec, 2024: p.1052-1066 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Administrative burden research has contributed to improved understanding of citizens' experiences while accessing state services. However, the significance of the material infrastructure within which citizen–administrator interactions take place remains largely absent from this line of research. To help address this research gap, this article uses ethnographic data to discuss the influence of material and virtual artifacts in bureaucratic offices on the administrative burden faced by citizens accessing social services. This significance of artifacts is further unpacked along their material, symbolic, and aesthetic dimensions. Our findings suggest that the instrumentality of certain artifacts (or lack thereof) can disproportionately decrease accessibility and usability of bureaucratic spaces for certain social groups thereby augmenting their administrative burden. Moreover, artifacts symbolizing power, prestige, and administrative easing are reserved for spaces occupied by the social elite while the underprivileged groups are relegated to bureaucratic spaces characterized by a general neglect of aesthetics and symbolism of decay.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13821 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-01-08 | 84(6), Nov-Dec, 2024: p.1052-1066 | AR134937 | 2025-01-08 | Articles |