Six-sigma methodologies in airlines operations (Record no. 529031)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01359nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250212b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Bollapragada, Ramesh and Chan, Vivian |
| 245 ## - TITLE STATEMENT | |
| Title | Six-sigma methodologies in airlines operations |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Vikalpa: The Journal for Decision Makers |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 49(4), Oct-Dec, 2024: p.302-326 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | In this paper, we illustrate the key improvement indicators, their performance variance, and their respective financial impacts on airline operations. Through the six sigma process improvement methodology (DMAIC), this paper presents the passengers’ expectations, current performance level, compensation expenses due to nonconformities, root causes of the nonconformities, and means to reduce performance variance and improve process to achieve cost savings. The research methods consist of data collection from several sources such as SITA, U.S. Aviation consumer reports, Aviation accident statistics from multiple sources. Our results indicate airlines can save billions of dollars annually once six sigma operational processes are reached.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02560909241296962 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Sigma, DMAIC, Service operations airline industry, Quality metrics. |
| 9 (RLIN) | 50653 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Vikalpa: The Journal for Decision Makers |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-02-12 | 49(4), Oct-Dec, 2024: p.302-326 | AR135209 | 2025-02-12 | Articles |