The struggle for linking strategic and front-line outcomes in local government service delivery (Record no. 529083)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01701nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250219b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Liddle, Joyce and Parker, Steven |
| 245 ## - TITLE STATEMENT | |
| Title | The struggle for linking strategic and front-line outcomes in local government service delivery |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Local Government Studies |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 50(6), Dec, 2024: p.1084-1093 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Over the last 50 years, there has been a transition in articulating local government service delivery, from replacing output-based terminology to an outcomes-based approach. This is understandable given the move from traditional public administration to an increasingly marketised landscape. However, there is a gap between the higher-level strategic outcome lens compared with outcomes pursued by local government street level bureaucrats focusing on casework. Whereas strategic outcomes are positioned at population, target focused or place-based data, at the frontline outcomes are built on personal relationships which emphasise emotional factors. In this paper, we consider the growth of an outcomes-based approach in local government. We also discuss the extent to which the strategic and street level outcome levels can be linked, examining some of the potential mechanisms available to do so and considering whether the ongoing tensions can ever be resolved. We conclude by considering implications for academia in addressing these challenges.- Reproduced https://www.tandfonline.com/doi/full/10.1080/03003930.2024.2407011#abstract |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Local government, Outcomes, Public administration, Strategy, Front line practice. |
| 9 (RLIN) | 50748 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Local Government Studies |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-02-19 | 50(6), Dec, 2024: p.1084-1093 | AR135236 | 2025-02-19 | Articles |