What determines civil servants’ error response? Evidence from a conjoint experiment (Record no. 529686)
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| 000 -LEADER | |
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| fixed length control field | 01960nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250505b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fischer, Caroline and Weißmüller, Kristina S. |
| 245 ## - TITLE STATEMENT | |
| Title | What determines civil servants’ error response? Evidence from a conjoint experiment |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | American Review of Public Administration |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 54(8), Nov, 2024: p.747-770 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | To err is human and learning from mistakes is essential for finding viable solutions to grand societal challenges through development and innovation. Yet, public organizations often exhibit a punitive zero-error culture, and public employees are stereotyped as error and risk-averse. Little is known about the underlying behavioral mechanisms that determine civil servants’ likelihood of handling errors positively, namely reporting and correcting them instead of ignoring and hiding them to avoid blame. Based on the transactional theory of stress coping, we argue that individuals’ error-handling strategies relate to both rational and emotional evaluations of error-specific and consequential contextual factors. Using a conjoint survey experiment conducted with N = 276 civil servants in Germany (Obs. = 1,104), this study disentangles the effects of error-related, individual, and organization-cultural factors as decisive drivers of individuals’ error response. We find that error characteristics (type and harmfulness) determine error-handling behavior, which is revealed to be independent from organizational error culture and individual error orientation, providing important and novel insights for theory and practice.- Reproduced https://journals.sagepub.com/doi/full/10.1177/02750740241267941 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Error management, Choice-based conjoint, Survey experiment, Transactional theory of stress coping, Employee behavior, Risk governance. |
| 9 (RLIN) | 52671 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | American Review of Public Administration |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-05-05 | 54(8), Nov, 2024: p.747-770 | AR135588 | 2025-05-05 | Articles |