It's not merely about the content: How rules are communicated matters to administrative burden (Record no. 530085)
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| fixed length control field | 01446nam a22001337a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250527b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Baekgaard, Martin Döring, Matthias and Thomsen, Mette Kjærgaard |
| 245 ## - TITLE STATEMENT | |
| Title | It's not merely about the content: How rules are communicated matters to administrative burden |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Public Administration Review |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 85(1), Jan-Feb, 2025: p.107-127 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Research suggests that citizens often abstain from taking up benefits for which they are eligible because of the costs of learning about how to apply for and the compliance and psychological costs associated with taking up benefits. But to what extent can such burdens be altered simply by changing the way rules are communicated? Bridging literatures on administrative burden, communication theory, and cognitive psychology, we theorize and test the causal impact (using a pre-registered randomized survey experiment (N = 2243)) of two prominent aspects of rule communication: information structure and bureaucratic language. Our findings lend support to the expectation that bureaucratic language influences citizens' learning costs as well as their compliance – and to a lesser extent psychological – costs, even when the content of the rules communicated is the same.- Reproduced https://onlinelibrary.wiley.com/doi/10.1111/puar.13751 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | Public Administration Review |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-05-27 | 85(1), Jan-Feb, 2025: p.107-127 | AR135915 | 2025-05-27 | Articles |