Lessons learned from working from home: Exploring factors considered critical to supporting successful working from home during the pandemic (Record no. 530410)

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Personal name Taggart, Valerie Mc and McLaughlin, Christopher
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Title Lessons learned from working from home: Exploring factors considered critical to supporting successful working from home during the pandemic
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Place of publication, distribution, etc Management and Labour Studies
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Extent 50(1), Feb, 2025: p.35-60
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Summary, etc This research study explores the experiences of those who transitioned from working within a traditional office setting to working from home (WFH) during the COVID-19 pandemic. To explore the factors individuals consider critical to successfully WFH during the pandemc, this investigation draws inferences from Herzberg’s two-factor theory (1959) and the job demands–resources (JD-R) model and their underlying components. Data were collected from 294 participants through the distribution of a qualitative survey during the first phases of the COVID-19 lockdowns. Thematic analysis was employed to analyse the data. Our findings identified four factors necessary for successful WFH. These four themes presented as a working-from-home framework are: (a) the home office environment; (b) technical set-up; (c) social capital and (d) the new reality. This framework illustrates that implementing long-term successful WFH is a balancing act, and that organizations must consider not only the hygiene factors and motivators of Herzberg’s theory but also the positive and negative indications and outcomes of an employee’s well-being as set out in the JD-R model. Consequently, Herzberg’s theory and the JD-R model must be considered equally when developing a long-term working-from-home strategy. Understanding and addressing these factors will support organizations in unlocking the full potential of WFH to enhance employee productivity, satisfaction and well-being. As data were gathered during the first phases of the COVID-19 pandemic, this research also provides unique insights into workers’ experiences transitioning from office work to WFH during COVID-19. -Reproduced

https://journals.sagepub.com/doi/full/10.1177/0258042X241283209
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Topical term or geographic name as entry element Covid-19, Crisis management, Working from home, Remote working, Herzberg's two-factor theory, JD-R Model
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Item type Articles
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Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2025-06-12 AR136191 2025-06-12 Articles

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