Using technology to reduce learning costs and improve program comprehension: Lessons from a survey experiment on supplemental nutrition assistance program (Record no. 530818)

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Personal name Walsh, Stephanie Porumbescu, Gregory A. and Hetling, Andrea
245 ## - TITLE STATEMENT
Title Using technology to reduce learning costs and improve program comprehension: Lessons from a survey experiment on supplemental nutrition assistance program
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Public Administration Review
300 ## - PHYSICAL DESCRIPTION
Extent 85(3), May-Jun, 2025: p.833-845
520 ## - SUMMARY, ETC.
Summary, etc The Supplemental Nutrition Assistance Program (SNAP) provides food assistance to those in need, and while the program reaches many who are eligible, program participation falls short of reaching all who are eligible. One factor contributing to this gap in participation is difficulty understanding program eligibility, a common challenge with means-tested benefit programs. Governments have attempted to improve public understanding of these complex programs using a range of tools to reduce learning costs, yet we know little about the extent to which these tools work and why. This preregistered survey experiment tests three commonly used methods of communicating SNAP program information, including a flyer, screening tool, and video. Cumulatively, our findings demonstrate that efforts to reduce SNAP learning costs are generally effective at improving comprehension recall and that the type of intervention matters, with the video increasing comprehension scores more than the flyer and screening tool. However, the impact of the intervention does not vary substantially according to household income.- Reproduced


https://onlinelibrary.wiley.com/doi/10.1111/puar.13868
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Main entry heading Public Administration Review
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Item type Articles
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Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Permanent location Current location Date acquired Serial Enumeration / chronology Barcode Date last seen Koha item type
          Indian Institute of Public Administration Indian Institute of Public Administration 2025-07-16 85(3), May-Jun, 2025: p.833-845 AR136593 2025-07-16 Articles

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