Exploring the relationship of administrative burden with doctors’ motivation and patients’ experience of care: Evidence from primary healthcare in Catalonia (Record no. 531099)
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| fixed length control field | 01709nam a22001457a 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 250725b ||||| |||| 00| 0 eng d |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ferraioli, Francisco |
| 245 ## - TITLE STATEMENT | |
| Title | Exploring the relationship of administrative burden with doctors’ motivation and patients’ experience of care: Evidence from primary healthcare in Catalonia |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | International Review of Administrative Sciences |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 91(2), Jun, 2025: p.167-183 |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | Administrative burden (AB) focuses on citizens’ subjective experiences upon facing administrative tasks as potential public policy beneficiaries. This paper examines the AB experienced by professionals in public healthcare, in this case, by general practitioners (GPs). After distinguishing between red tape and AB, we test whether the onerous experience of following guidelines and procedures is associated with their intrinsic motivation (IM) and, indirectly, with patient experience (PE). We base our analysis on surveys of GPs and PE and satisfaction in Catalonia. Using structural equation modelling, the study confirms a negative association between AB and doctors’ IM and a significant but smaller direct and mediated relationship between AB and PE. Efforts to increase professionals’ performance through standardization may increase service quality. This study shows the importance of considering the negative AB relationship between medical professionals and their patients.- Reproduced https://journals.sagepub.com/doi/abs/10.1177/00208523241302496 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Administrative burden, Intrinsic motivation, Patient experience, Red tape. |
| 9 (RLIN) | 55723 |
| 773 ## - HOST ITEM ENTRY | |
| Main entry heading | International Review of Administrative Sciences |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Item type | Articles |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Permanent location | Current location | Date acquired | Serial Enumeration / chronology | Barcode | Date last seen | Koha item type |
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| Indian Institute of Public Administration | Indian Institute of Public Administration | 2025-07-25 | 91(2), Jun, 2025: p.167-183 | AR136810 | 2025-07-25 | Articles |